Service Centre Team Leader


Service Centre Team Leader

Recruitment process for this position and onboarding trainings are conducted online.


                                          

What do you need to start?

  • Minimum 3 years of experience in people management area
  • Strong people management skills and interpersonal & communication skills with ability to build relationships with the Client
  • Must have experience working in ServiceNow and creating reports and trend analysis.
  • Must have an experience on ITSM processes and procedures like Incident, Problem, Request Management, Knowledge Management, Major Incident & Event management processes. 
  • Multitasking, ability to organize own and team’s work in compliance with the operational procedures, tight deadlines, KPI/Clients reporting requirements, ad hoc priority tasks
  • Excellent analytical Skills
  • Technical and practical Knowledge in areas mentioned below are a MUST: Windows OS (10), O365, printers, desktops, AD, Citrix, mobile devices
  • Knowledge about below tools will be an asset: TeamViewer, ServiceNow, Telephony tools
  • Additional language Spanish or French at least basic level will be an asset

 

What duties will help you grow?

  • Manage Front Line team, ensure quality and efficiency of work
  • Manage the completion of required close activities according to requirements – coordinating work of the team and calls with the client
  • Must have an experience on ITSM processes and procedures like Incident, Problem, Request Management, Knowledge Management, Major Incident & Event management processes.
  • Work closely with the client and maintains good working relationship
  • Act as a Subject Matter Expert for the team

 

What have we prepared for you?


Space where you can develop yourself: 
  • Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
  • You will have a possibility to join various technical communities. 
  • Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.

 Our legendary atmosphere: 
  • We dont have a rigid dress code, but what we do have are awesome communities (e.g OUTfront, Women@Capgemini, Foreigners Community) and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

 A lot of benefits:
  • Private medical care which can be extended by a package of dental services purchased on preferential terms. 
  • Private life insurance which can be extended by oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends to Capgemini.
  • Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more). 
  • Offices in great locations, car leasing program, carpooling options and bicycle parking. 

 

Who are we?


Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services. In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues.
Do you want to know more? Watch a video: https://www.youtube.com/watch?v=ShubpoagRWA
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).

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