Please be informed that our office is located in Gdynia, yet working remotely due to pandemic.
SOME OF THE DAILY TASKS:
Preparing contracts for clients who decide to buy our products or services
Creating client’s accounts and granting system permissions for the proper services
Managing billing process and assure that clients receive correct invoices
Resolving compliance issues in cooperation with Compliance & Legal Teams
Operating on a number of internal tools and applications related to customer relationship management (CRM)
Responding to clients’ queries assuring the highest standards of customer service
WHAT DO YOU NEED TO BRING?
English and German language fluency (min. B2 level)
Excellent communication skills to feel comfortable when collaborating with a number of different teams
Excellent organizational skills and ability to quickly learn new processes and applications
Very good analytical and critical thinking skills to enable you to look for alternative solutions when facing e.g. system errors
Strong computer skills, including experience with Microsoft Office applications
Aptitude for work in a fast paced and goal-oriented environment
YOU WILL BE EVEN MORE COMPETITIVE WITH:
Previous experience in using CRM platforms such as Siebel or Salesforce and/or billing systems such as SAP
1.5 -month training that will get you prepared to deliver your daily tasks
Buddy’s support during your first months in the company and thorough onboarding program to get you prepared for daily work
Casual and diverse office environment where colleagues come from over 40 countries
A range of development opportunities through traditional training, on-site and international projects
Wellbeing scheme including private healthcare, insurance, Multisport card, weekly fruit days and more than 10 sports teams to join
Flexibility and home-office opportunities
Access to Refinitiv products with real-time economic data
High standards of ethics in the workplace
Two additional days off for charity events
Free yoga classes and trainings with physiotherapist in the office
Refinitiv is now part of LSEG (London Stock Exchange Group). London Stock Exchange Group and Refinitiv have combined to become a leading global financial markets infrastructure and data provider.
LSEG is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.