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Inviting applications for the role of the IT Business Support
Responsibilities
Manage Relationship with Client, Business partners, Biz IT organization, corporate team and other partners.
Ensure all the customer issues are proactively identified, addressed and closed with documentation. Proactively highlight & own remediation of Risks to IT Processes, which may impact operational delivery.
Ensure Zero Major Incidents due to hygiene issues for the account/s and drive Incident Closure and subsequent RCCA process end to end.
Ensure PML (Production minutes lost) gets calculated with valid Business /Process Inputs and gets reported out in relevant forums.
Report out performance metrics, dashboards, monthly updates and issue progress to Internal and Client, Business and IT leaders as and when required.
Actively participate in NC (Non-Compliance) closure / Risk mitigation. Implement IT infrastructure requirements and upgrades to improve overall system performance and ensure high levels of security
Partner with internal Audit teams to help improve processes, systems and teams to deliver an outstanding customer experience by conducting investigate analysis, identifying issues & fix it with a balanced solution.
Adhere to financial targets laid out in Annual IT Op Plans.
Qualifications
Graduate, preferred in IT stream
Good command of English language min. B2
Expertise in IT with one of IT infrastructure domain and dealing with international partners.
Negotiation and analytical skills with experience in using Excel and PowerPoint
Flexible to accommodate time-zones as to meet the client demands, clients being geographically dispersed
Good interpersonal and communication skills
Ability to perform and deliver under pressure with a good sense of setting priorities
