Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 500). Our industrial tool businesses build the tools that build your world. Our brands: Stanley, Black&Decker, DeWalt, Porter-Cable, Mac Tools, Facom, Usag, Bostitch.
Our website: http://kariera.sbdinc.pl/
Customer Service Specialist with German
Miejsce pracy: woj. lubelskie
Workplace: Poznań / remote work
As a Customer Service Specialist, you will be a person responsible for processing customers orders and warranties in SAP and Esker, handling disputes, mails, phones and quotations for GALP region.
You will be a full-time Customer Service Team member daily tasks will include:
triage of the incoming emails
answering phones and emails from the client
handling disputes
collaboration with teams to reach common goals or to prevent backlogs
preparing and completing reports to monitor the workload
creating and updating internal procedures related to order entry
participating in quality improvement / team meetings
pricing management on the order level
In this role we are looking for someone who is/has:
fluent German - must have
communicative English
previous experience in customer service
fulfill of business commands required in connection with the performed function, consistent with competences and skills
active participator in corporate programs: OPR, Gallup, and others
active participating in the creation and performance of duties in accordance with the procedures applicable in the Customer Service
ensuring high quality of work
compliance with the Stanley Black & Decker Code of Values and Code of Ethics
We Offer:
An international working environment where the team is focused on helping proceed orders and support coworkers
Flexible hours (start 7:30 – 9:30) and spend a lot time on Home Office! :)
Multisport cards, Edenred Cards and tickets to cinema to spend free time with your family and friends
