Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Customer Service Specialist with Czech
Location: Remote work from Poland
Your daily tasks:
Providing the highest level of customer service;
Answering incoming calls, mails and meeting targets set by our client and management;
Following company policies and procedures, ensuring quality;
Performing daily tasks in an efficient and timely manner;
Achieving quality goals for calls and customer satisfaction.
What do we expect from you?
Language: Native knowledge of Czech and additionally good knowledge of Polish or English;
Experience: Good to have experience in customer service;
Technology: Knowledge of MS Office;
Personality: Motivated and enthusiastic, not scared of challenges.
Advantages will be:
Ability to prioritize and plan;
Independence AND ability to work with minimal supervision;
Ability to solve problems;
Attention to detail;
Developed soft skills.
Working conditions:
Type of contract you choose yourself (freelance contract for students below 26 years old and employment contract for employees above 26 years old);
Basic salary + monthly bonuses;
Work fully remotely in Poland.
What else should you know?
Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);
We offer private Medicover healthcare;
Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
Professional development through training and cross-location cooperation at the international level.
