ASTEK Polska jest częścią dynamicznie rozwijającej się międzynarodowej Grupy ASTEK. Specjalizujemy się w outsourcingu kadry IT i realizacji projektów informatycznych. Zatrudniamy doświadczonych specjalistów dla liderów z obszarów bankowości, ubezpieczeń, telekomunikacji, hi-tech, farmacji i logistyki w Polsce i za granicą.
Location: 100% remote
Pay Rate: up to 750 PLN /MD
"Shift Left" contacts through deployment of new “Self-Service” technologies and contact channels, resulting in leaner, more efficient operations and therefore reducing cost of service
Identify areas of process improvement (efficiency and effectiveness) and provide recommendations for solutions that detail advantages, disadvantages and associated risks
Work with Application support teams and key stakeholders to define and deliver requirements, offering support and best practice advice.
Develop required documentation such as presentations, workshop agendas, gap analysis reports, process flow diagrams, roles/responsibilities
Coordinate system enhancements throughout the duration of their lifecycle, act as a conduit for requirements gathering, demonstration, testing and deployment
Implement and manage continuous improvement lifecycle initiatives in order to reduce cost and improve customer experience
Business system and service delivery experience
Business Process definition, re-engineering and improvement
Agile project delivery
Business Analysis techniques - working directly with business stakeholders and service owners
Service Management toolsets and portals (ServiceNow experience is welcome)
Understanding end to end business processes.
Working to an allocated budget/forecasting time on projects or work areas
Service Management knowledge (ITIL certification is welcome)
Stable employment and professional development in an international environment
Choice of preferred form of employment
Work for the most recognizable Polish and global brands
Training and coaching
Long-term and interesting projects
Benefits (e.g. premium private health care package and sports card), good working atmosphere and team building events