Sitel Group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.
We are looking for candidates for the position:
German Speaking Consumer Experience Advisor
(remote recruitment) - temporary project for 2 months (start January 2021)
Place of work: Work from home
THE ROLE
Consumer Experience Advisor / Brand Ambassador is a consumer facing role providing resolution and support to online consumers and global consumer care including order taking and upselling/cross selling of products, promotion of products through online beauty advice, handling consumer enquiries though phone and e-mail and liaise with external parties to obtain information to resolve queries.
KEY RESPONSIBILITIES:
Provide advice, answer questions and promote our brands in every interaction by phone and e-mails
Process consumer orders, providing information to enable cross selling and upselling of products
Provide reports, resolve technical queries and undertake associated administrative activities
Maintain and update product related information, marketing, promotional events, pricing, etc, where applicable
Provide a “High-Touch” consumer service to our customers
SKILLS AND EXPERIENCE:
German C1/C2
English B1/B2
Excellent communication skills both written and verbal
The desire to exceed expectations and ability to take ownership of issues
The ability to prioritise and manage the workload effectively, have a flexible approach, be able to work independently, but also a team player
Previous experience and knowledge of systems and liaising with suppliers
