handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer
analyze and resolve most common enquiries using step-by-step solutions provided to you
deliver high quality standard service to customers
cooperate with IT specialist team to deal with more complex issues
Who are we looking for?
Before you start our induction training we will check if you have:
very good Swedish language skills
good English language skills
pro client attitude and communication skills
basic experience in Windows 7 and MS Office
customer service experience (is an asset but is not necessary)
team player, problem solving attitude and efficient task management skills
What we offer?
Working with great people and in legendary atmosphere
No formal dress code
Annual family picnics
Unforgettable integrational events
Employee volunteering opportunities and interesting CSR projects
We value and respect diversity in terms of gender, nationality, roles, age, interests
Internal celebration initiatives: Childrens Day, St. Nicholas Day and many more
Supporting employees hobbies: Business Run, e-sport games, basketball, volleyball
Development in expert or leader competencies
Broad training offer with possible co-funding
Access to Harvard Business Review knowledge base
Introduction plan for new employees and Buddy Initiative
A wide range of instructor-led and e-learning trainings
Co-financing for post-graduate studies and courses
Many companies under one roof / internal headhunters
Internal development events: conferences, meetings, communities
Capgemini is one of leading global companies offering consulting and IT technologies.
The Cloud is fashionable – everyone’s talking about it, many use it, but only few know what it consists of, how it works, how to access it, and how to take care of it. It is us, Cloud Infrastructure Services, who understand the subject thoroughly. From high level services, through managing equipment and operating systems, internal or access networks to managing applications, IT operations, availability, configurations, and changes. By working in an international environment, we use a number of foreign languages.
HONESTY • BOLDNESS • TRUST • FREEDOM • TEAM SPIRIT • MODESTY • FUN