Excellent English language skills both verbal and written
Excellent verbal and written communication skills
Advanced experience in MS Office (Excel: pivot tables, vlookup)
Incident Management process knowledge would be an asset
Basic experience in reporting area would be an asset
Flexible, well-motivated team player, ability to work under pressure
Self-driven and able to work with no/limited supervision
Job description
Main accountabilities
Managing incidents and service requests according to agreed service levels
Coordinating resolution of high priority incidents
Supervising incidents escalated from Incident Handlers / chasing
Progressing incidents / service requests currently owned by Service Desk
Coordinating work of multiple resolving groups
Cooperating closely with 1st and 2nd Line support, Problem and Change Management, TMs, OPMs and SDMs
Preparing daily, weekly and monthly reports for internal and external purposes
Taking part in daily, weekly and monthly conference calls regarding Incident Management
Ad hoc Quality Check of the tickets handled by the 1st Line Agents
Your team
We are a small, well-coordinated and friendly team. We provide support to our company locations both in Poland and International. Our responsibilities vary from software problems and installations to hardware supervision.
Working hours: 08:00 – 16:00; 09:00 - 17:00
What we offer
Working in a close-knit team and a friendly atmosphere
Bonuses, including those for recommending new employees
A wide range of training and co-financing of courses
Additional life insurance
Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
Capgemini is one of leading global companies offering consulting, IT technologies.
The Cloud is fashionable - everyone’s talking about it, many use it, but few knows what it consists of, how it works, how to access it, and how to take care of it. It is us, Cloud Infrastructure Services, who understand the subject thoroughly. From high level services, through managing equipment and operating systems, internal or access networks to managing applications, IT operations, availability, configurations, and changes. By working in an international environment… we use a number of foreign languages.
