Digital Solutions / Business System Analyst with Netcracker

TELUS International Europe is the leader in the BPO sector in Bulgaria. We have almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and creative customer service support for global customers in over 50 languages. 

Digital Solutions / Business System Analyst with Netcracker

Nr Ref.: BSAN

Your role:


As an active member of the TELUS International, you will be in the heart of a major TELUS transformation program supporting it as a Business System Analyst.

TELUS International is looking for a qualified professional to fill a Business Analyst position in our Digital Solutions team.


This person will be responsible for:
  • Collaborate with team members for problem solving, bug fixes, new feature implementations, work planning and code demonstrations.
  • Collaborate with other teams to coordinate changes to shared interfaces.
  • Collaborate with team and leaders to develop optimal technical solutions that balance the capabilities of third-party vendors, business requirements, and the team’s internal goals for technical excellence.
  • Adhere to team standards for writing and documenting code.
  • Learn and follow SAFE and Agile principles and processes.
Required Skills:
  • 5+ years of experience in:
  • Netcracker experience
  • Telecommunications experience
  • Business Analysis or Software Solution Architect
  • Leading Software Development Teams
  • Front End Software Programming
  • Software Solution Design
  • ReactJS Lifecycle comprehension
  • SQL Database query building
  • Cloud based application management (GCP)
Desirable Skills in:
  • Minimum 5 years of experience developing consulting solutions e.g. IT roadmaps,
  • analysis, design and migration.
  • Previous industry experience in Telecommunication companies.
  • Cloud based application management (GCP)
  • Competences:
  • A team member who takes ownership of every client interaction and is accountable for effective outcomes beyond that interaction.
  • A professional that demonstrates empathy by listening to understand a clients unique emotions and situations, in order to communicate in a clear, honest and genuine way.
  • A team member who collaborates to get things done by leveraging their own and reach
  • others unique talents.
  • A team member who eagerly adapts to meet the changing needs of our clients.
  • A team member who proactively seeks to make things better.
Please remember to enter the following clause: I hereby give consent for my personal data included in my offer to be processed for the purposes of recruitment, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments).
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