Customer Success Advisor (English, Portuguese and Polish)


Customer Success Advisor (English, Portuguese and Polish)
Key responsibilities:
  • responding to enquiries and educating our Customers on our products by chat and email
  • troubleshooting problems for Customers
  • coordinating solutions with IT and management
  • helping customers build successful businesses
You may be the perfect match if you:
  • speak fluent Portuguese and English (at least C1 level)
  • you have a permanent residence in Poland
  • any additional language such as Polish, Italian, Spanish, German, or French would be an asset
  • have online marketing acumen and preferably some technical background
  • are open to new experiences and ready to acquire new information at a fast pace
  • have the ability to easily handle a number of interactions at the same time
  • have superior verbal and written communication skills and are ready to master your speed-typing skill
  • are an outgoing “people person” with an upbeat attitude
Salary range:
  • contract of employment: 4,500 - 5,600 PLN gross/month
Extra Perks:
  • remote work - learn more about our remote work culture right HERE
  • home office subsidies - 400 PLN per month (or equivalent) to help with your home office expenses and to maintain your well-being
  • home office set up - you’ll get a one-time bonus for a maximum of 1000 PLN (or equivalent)to help set up your home office space
  • private medical care for employees and their family members
  • employee referral program - up to 10 000 PLN for recommending a friend
  • corporate life insurance
  • employee pension program (PPE)
  • ESOP (Employee Stock Option Plan) with a 4-year vesting period and unconditional buyback program
  • flexible working hours and no meeting days – we want to help you to adjust your schedule to your activities
  • wellbeing and mental health culture - mental health helpline, sport card, yoga classes, etc.
  • modern equipment - most of our teams work on MacBooks
  • language classes
  • internal initiatives like webinars, knowledge sharing sessions, and more!
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